Blossom Teas

Okay this is a quick post on behalf of my foodie friend! I have never been to Blossom Teas before but she used to love this place.

She visited Blossom Teas with her friend and ordered the Mango Pomelo Sago. They found this huge clump of undercooked sago! When she tried to talk to the server about it she said that it was suppose to be like that because it’s cold… so my friend was very disappointed with the response.

Blossom Teas

Blossom Teas Menu, Reviews, Photos, Location and Info - Zomato

4 comments

  1. Michelle says:

    Hi Naomi and Naomi’s foodie friend,

    I apologize for the undercooked sago :( and the way our staff responded to the issue. Correctly cooked sago definitely shouldn’t look like that.

    Our staff members are all university students working part-time at our shop who never worked anywhere else, for lacking of experience, I totally saw this happening. Although we have been training them diligently on how to make drinks and desserts but haven’t been able to have them fully understand how to respond to customers’ complaints and comments. She should have at least apologize and suggested to make your friend new sago and a new dessert instead of forcing her idea on your friend.

    We will try to teach them better about customer service. Sorry to your friend about the unpleasant experience. Please feel free to reach me anytime in the future if you or your friend have any other comments.

    Best,

    Michelle
    Store Manager

    • Naomi says:

      Hi Michelle,

      Thanks for your response and we are happy to hear that you will try to improve the customer service! :)

      Have a great day!

      Thank you,
      Naomi

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